Tag Archives: Shimano; Alfine

Door #2

True to its word, Shimano resolved the issues with my Alfine-11 hub in 3-5 days.  Yesterday I received an entirely different hub by return mail.  I suppose it’s possible that this is a refurbished hub but by all outward appearances it’s brand new.  By most any measure, Shimano’s response was beyond reproach.  So why am I not smiling?

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